Air France Protect: Our commitment to making your trip safe and flexible

POSTPONE MY TRIP Your flight has been cancelled and you would like to travel on another flight? Please contact our online customer service to change your booking. Please note: any changes must be made prior to the departure date of your original flight. Contact our online customer service CANCEL MY TRIP Your flight has been cancelled and you no longer wish to travel? You can request a refund* from the My Bookings** section of our site or mobile app. Please note: Refunds are subject to the laws and regulations of the country in which you purchased your ticket. Request a refund in My Bookings * Except for group rates and allotments ** If you cannot request a voucher or refund in My Bookings, please complete our online form to send us your request. Processing times are currently several weeks.

POSTPONE MY TRIP Your flight is scheduled as planned but you prefer to travel later? Whatever the reason, you can postpone* your trip before the departure date of your flight with no change fees. However, if the original fare is no longer available, you will only pay the price difference. Most tickets can be changed directly in My Bookings via the app or on our website. If you are unable to do so, please contact our customer service online. Postpone my trip in My Bookings * Except for group fares and allotments. CANCEL MY TRIP Your flight is scheduled as planned but you no longer wish to travel? You can request a refundable travel voucher to book a new flight, regardless of your ticket conditions. Vouchers are valid for one year following the date of issue. You can also request a refund* if your ticket conditions allow it. To do so, go to My Bookings** on our app or website. * Except for group fares and allotments. ** If you cannot request a voucher or refund in My Bookings, please complete this form to send us your request. Processing times are currently several weeks.

POSTPONE MY TRIP Your flight is scheduled as planned but you prefer to travel later? Whatever the reason, you can postpone* your trip before the departure date of your flight with no change fees. However, if the original fare is no longer available, you will only pay the price difference. Most tickets can be changed in My Bookings via the app or on our website. If you are unable to do so, please contact our customer service online. Postpone my trip in My Bookings * Except for group fares and allotments. CANCEL MY TRIP Your flight is scheduled as planned but you no longer wish to travel? You can request a non-refundable travel voucher* to book a new flight. Vouchers are valid for one year following the date of issue. All refund requests will be processed according to your ticket's fare conditions. You can submit your request via My Bookings** on our app or website. * Except for group fares and allotments. ** If you cannot request a voucher or refund in My Bookings, please complete this form to send us your request. Processing times are currently several weeks.

POSTPONE MY TRIP Your flight is scheduled as planned but you prefer to travel later? Whatever the reason, you can postpone* your trip before the departure date of your flight with no change fees. However, if the original fare is no longer available, you will only pay the price difference. Most tickets can be changed in My Bookings via the app or on our website. If you are unable to do so, please contact our customer service online. Postpone my trip in My Bookings * Except for group fares and allotments. ** If you cannot request a voucher or refund in My Bookings, please complete this form to send us your request. Processing times are currently several weeks. CANCEL MY TRIP Your flight is scheduled as planned but you no longer wish to travel? You can request a non-refundable travel voucher* to book a new flight. Vouchers are valid for one year following the date of issue. All refund requests will be processed according to your ticket's fare conditions. You can submit your request via My Bookings** on our app or website. Request a travel voucher or refund in My Bookings * Except for group fares and allotments. ** If you cannot request a voucher or refund in My Bookings, please complete this form to send us your request. Processing times are currently several weeks.

If you do not receive your negative PCR or antigen Covid-19 test result in time for your flight, you can:

Please note: these travel conditions apply to reward tickets as well.