Passengers rights

Required by Regulation 261/2004 of the European Parliament and the Council of the European Union.

The rights referred to in this document apply specifically in the following circumstances :

  • You have a confirmed reservation on the flight.
  • You are fully checked in at the time of the indicated check-in deadline or, if no time is indicated, no later than 45 minutes before the departure time.
  • You are traveling on a fare available to the public, or on a ticket issued under a frequent traveler program.
  • You are traveling on a flight departing from an airport within the European Union (EU).

Please note: if you are traveling on a flight departing from an airport in a third country (outside the EU), the rights described in this document apply only if you are traveling with a carrier from the EU and arriving at an airport located within the EU, and if no local regulation applies to departures from that third country.

Passengers rights

Updated in September 2024