Terms and Conditions when requesting a non-refundable voucher (EMD TCVT)
When requesting a non-refundable voucher with Air France or KLM, the passenger agrees to our terms and conditions. Make sure to read these conditions carefully and do not hesitate to ask questions to our customer service if necessary before opting for a non-refundable voucher.
1. Voluntary request of a non-refundable voucher
1.1 The non-refundable voucher can only be requested on a voluntary basis. The voluntary basis is that the passenger has decided to no longer fly. 1.2 A non-refundable voucher can be issued for fully open tickets (unused tickets) or partially used tickets, for the coupons that have not been used. If the passenger has a fully refundable ticket, IT IS NOT IN THE INTEREST of the passenger to apply for a non-refundable voucher. 1.3 The acceptance of a non-refundable voucher by the passenger shall be deemed a full consent to and acceptance by the passenger of these terms and conditions.
2. Issuance of the non-refundable voucher
2.1 The non-refundable voucher will be issued for the full value of the unused ticket, including taxes. 2.2 In case of paid option(s) operated by Air France or KLM which relate to the unused tickets coupons, an additional non-refundable voucher could be issued for the full value of the paid option(s) that is not yet used. For the Air France « Menu à la Carte » option, it is expressly stated that a non refundable voucher could only be issued if the cancellation request is made 48 hours before the departure of the flight concerned as mentioned in the general conditions of sale of this option (art. 1.3). 2.3 The amount that can be used is mentioned on the non-refundable voucher. 2.4 For the non-refundable voucher issued for a Cash&Miles ticket, only the cash portion of your purchase will be included in your voucher total. Miles will not be taken into account. 2.5 If the currency of the non-refundable voucher is other than the currency in which the price of a ticket is published, the rate of exchange will be the bankers selling rate of Air France or KLM’s local bank 2.6 If the passenger has a ticket that is changeable at a fee, the fee will be deducted from the full value and the new value will result on the non-refundable voucher. Eg: You have purchased a ticket for EUR200 with fare conditions that state that changes are permitted at a fee of for example EUR50. When requesting the voucher the fee will be deducted, and the amount of EUR150 will result on the voucher. 2.7 The non-refundable voucher will be issued per passenger matching the passenger name on the original ticket, even if the passengers are booked in the same reservations as others, each individual passenger will receive a voucher on the passenger name. 2.8 For tickets with a mixed fare type (outbound travel not refundable and inbound travel refundable) the non-refundable voucher will be of the full value of the unused ticket but will be fully non-refundable.
3. Exchanging the EMD voucher towards a new ticket
3.1 The non-refundable voucher is to be used for payment of a Air France, KLM, Delta Air Lines, or Virgin Atlantic fare when an Air France or KLM ticket is issued. 3.2 Non-refundable vouchers can be used towards the pre-purchase of other optional products and services (where offered) on Air France or KLM operated and marketed flights. 3.3 In-flight purchases are not possible with the voucher. 3.4 If, upon payment of a ticket, a balance amount on the voucher remains, a residual non-refundable voucher shall be issued for that amount but the terms and conditions pertaining to the original voucher shall remain applicable. 3.5 If the passenger books a new flight and the new reservation is higher than the amount on the non-refundable voucher, the passenger will need to pay the fare difference. 3.6 If the passenger purchases a new ticket with the non-refundable voucher, that is fully refundable or partially refundable, and the passenger later request a refund of the ticket, the passenger will receive the amount of the difference paid, however the part paid with the non-refundable voucher will remain non-refundable.
4. Non Refundable voucher
4.1 The full value of the voucher is non-refundable. 4.2 By agreeing with these conditions, the passenger forfeits the right to request a refund of the original ticket when accepting a non-refundable voucher.
5. Non Transferability of a non-refundable voucher
5.1 These vouchers are not transferable. This means that the passenger name resulting on the original ticket will result on the non-refundable voucher. This voucher than can only be used towards a new ticket or ancillaries on the same passenger name as on the voucher. 5.2 A voucher is not endorsable. The voucher cannot be bartered or sold and doing so will render it invalid. 5.3 Solely the passenger will be responsible for his voucher and Air France and KLM are not liable to the passenger in the event a voucher has been used by any other person than the passenger.
6. Validity of a non-refundable voucher
6.1 The non-refundable voucher is valid for one year from the date of issuance of the voucher. This means that the passenger has one year to use the voucher towards a new flight in the future. If the passenger exceeds the validity of the voucher, the voucher will be lost and will no longer be useable.