General Conditions of Sale for the La Première Lounge suite Option
In the present General Conditions of Sale, unless otherwise indicated from the specific context, the expressions and terms below shall be defined as follows:
“Air France”: Société Air France, a limited liability company incorporated under French law, with its registered office at 45 rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Registry of Commerce and Companies of Bobigny under the number 420 495 178.
“Business Cabin”: area aboard the aircraft for customers who have purchased a Business fare ticket.
“La Première Cabin”: area aboard the aircraft for customers who have purchased a La Première fare ticket.
"Customer": an individual person of legal age, who has subscribed to the La Première Lounge suite Option.
"Terms and Conditions of Sale" or "Conditions" or "Present": the Conditions herein defining the General Conditions of Sale for the La Première Lounge suite Option. "Long-haul": flights operated by Air France between Europe and Asia, Oceania, Africa (outside of North Africa), North or South America, the Middle East, the Caribbean, or the Indian Ocean.
“La Première Lounge suite Option” or “Option”: the possibility offered to the Customer of purchasing paid access under the conditions defined herein.
"Price": the price of the Lounge Option varies according to the fare paid.
“La Première lounge”: lounge accessible to customers traveling the La Première Cabin.
"Websites": Air France websites accessible via www.airfrance.com or the Air France mobile application.
By subscribing to the La Première Lounge suite Option, the Customer may reserve a suite located in the La Première Lounge for a period of three (3) hours for the day and the slot reserved. These three (3) exclusive private suites located in the La Première Lounge can accommodate up to 4 people. These Suites measure up to 45m2 and include:
- A living room with a sofa, two (2) armchairs, a desk area, a dining table with four (4) seats, a flat-screen TV with network channels, and video-conferencing facilities
- A bedroom with a double bed, a flat-screen TV with network channels and a safe
- One bathroom
- Each suite has its own private outdoor patio
- One suite (suite 1) has been designed to meet accessibility standards for People with Reduced Mobility
- Two interconnecting suites (suites 1 and 2) for up to 8 people
These suites feature special services:
- On-site catering service with the same menus by Chef Alain Ducasse as in the La Première Lounge
- SISLEY treatments can be booked subject to availability
- Mini bar
- Exceptional bedding and linens
- Business: Videoconferencing on the lounge screen Small office area
- Additional services: Ironing and shoe-shining service available on request
Subject to the conditions set out in Article 2 hereof, the La Première Lounge suite Option is a paid service for customers traveling in the La Première cabin.
Access to the suites can be booked by the Customer at an additional cost of 1,500 euros per suite (for 1 to 4 people traveling on the same flight), or 300,000 Miles. Any excess in the number of guests will require the booking of an additional suite.
This offer is only available for flights departing from and connecting through Roissy Charles de Gaulle airport.
The customer can book the La Première Lounge suite Option via a dedicated La Première phone line the day before their departure, or at the airport with an agent from the La Première team, subject to availability.
4.1 The Customer may pay for the La Première Lounge suite Option using one of the payment methods offered on the Websites.
4.2 Payment for the La Première Lounge suite Option may be made using Miles, where applicable.
The La Première Lounge suite Option is associated with an Air France flight number and must be used on the day of the flight's departure and for the reserved slot (3-hour slot) for which the customer has purchased a La Première Lounge suite Option.
The La Première Lounge suite Option is subject to availability.
The La Première Lounge suite Option purchased by a Customer may be modified or transferred to another flight, depending on the fare conditions of the Customer's ticket, subject to availability.
7.1 The Option offered to the Customer is personal and non-transferable. Once the La Première Lounge suite Option has been purchased by a Customer, it cannot be modified, exchanged, or reimbursed in cash or by crediting Miles except in the cases provided for in Article 7.2.
7.2 The Customer who has purchased the La Première Lounge suite Option may only be reimbursed the price of the La Première Lounge suite Option in the following circumstances:
- The flight for which the Customer has purchased the Option is canceled, modified or delayed by the airline, and the Customer decides to not travel,
- the lounge is unavailable due to a voluntary flight change made by the Customer
- the plane ticket purchased by the Customer is refundable.
The Customer may request a refund of the Price of the La Première Lounge suite Option by completing an online claim accessible via the "Contact us" section of our website.
Air France shall not be liable and shall not be deemed to have failed in its obligations in the event of non-performance of all or part of the services covered by the present contract due to a case of force majeure as defined or interpreted by French law. In such a case, the Customer shall not be entitled to any indemnity, interest, or compensation for any direct or indirect loss suffered as a result of the failure to provide services.
Air France reserves the right to alter these General Conditions of Sale at any time. Subscriptions to the Option will be subject to the General Terms and Conditions of Sale in force at the time of booking, unless a change to these General Terms and Conditions of Sale is required by law or governmental authority (in which case this change will also apply to all orders already placed).